Customer Service

Domestic Shipping —
All domestic orders are shipped via Fedex.

Changes —

Please email alia@portacanda.shop or contact us via Instagram in case you need an exchange.

All sale items are final sale. We don’t do exchanges in this case.

We accept exchanges on any undamaged, unused items within 10 days of delivery date. After 10 days all sales are final. No exceptions.

Returns must include their accompanying packaging.

All shipping, customs and insurance costs are non-refundable, and are at the expense of the customer.

Please allow up to 10 days for your exchange.

We reserve the right to refuse any returned item that does not meet our return policies.